forget AI! LET ME BE YOUR trusted writing partner.

I help you tell better stories that deliver results. 

Get your words' worth.

I'm an experienced, award-winning journalist, marketing writer, writing coach/trainer and marcomm strategist specializing in business, health/science, innovation and climate communication.  

  • Research-based, real-world-tested coaching and training to write better and faster - with or without AI.
  • Brand journalism and content marketing writing and strategy to support sales, biz dev and other organizational initiatives.
  • Climate communication and environmental advocacy training and capacity building.

I deliver on time. On budget.

No excuses. No whining.

69% of The Word Factory's business is from repeat customers.

What I do

My business is creating meaningful impact for yours. With 41+ years in the business (31 here at The Word Factory), I've earned my chops and use that expertise and experience to deliver quality content, results-getting consulting and transformational coaching to you. Same goes for the folks I partner with.

Let's collaborate.

Content Marketing

Everybody needs quality content. We provide words and images for everyone from global brands to local start-ups so they can inform and educate, drive sales, build loyalty and trust, and boost performance. Let us help with one-off projects, campaigns or special initiatives.

Consulting

We advise brands, media companies and executives on solving complex content operations issues, improving individual and team performance and streamlining processes. We work in all industries with a focus on healthcare, media and financial services/insurance.

Coaching

If you want to become a more efficient, influential and effective communicator, and you want to have fun doing it, our founder, Margot Lester, is the coach you want in your corner. Learn strategies and techniques to be a better writer from the woman who literally co-wrote the book.

Training & Workshops

Our training recharges creative teams, upgrades employee skills, trains new hires and level-sets recently formed workgroups. We share proven and easy-to-implement strategies to increase output, drive engagement, create with empathy, elevate quality and accelerate cycle times. 

Speaking & Emceeing

I deliver perspectives, inspiration, how-to advice and operational insights in a high-energy engaging style. I can carry a solo presentation or keynote and contribute to panel discussions. I'm also an effective facilitator and emcee. Book me for your conference, webinar, panel or board meeting. 

Social Good

 Mobilizing supporters, educating the public and shaping the debate require concise and directed communication. Let us help your nonprofit or advocacy group tell its story and connect with crucial stakeholders and influencers to advance your cause with content or training.

Don't Take Our Word For It

I've worked with Margot and The Word Factory for a number of years while employed for four different brands and on countless projects. Her team has excelled at written articles, infographics and interactive quizzes, and she proactively brings ideas to the table acting as an extension of the team.

Norma Gaffin

Director of Communications & Content Marketing, BlueSnap; former Content and Social Manager, Philips Lifeline

Margot is an innovator. She has a keen eye for what's interesting, and an ability to make it even more interesting.

Steve Eisenstadt

Content Director, Offleash; former VP, Brodeur Worldwide

Advocacy & Elections: Writing for political action

Three key strategies to help you harness the power of your ideas and weigh in during campaigns, and get out the vote during election season.

16 verbs that supercharge your writing

Becoming a more effective writer (and communicator) is as easy as switching drab vocab for worthier ones that do the work of entire phrases. Lemme show you how. Back when I was working for the local business paper, I played a game with my editor. Into every article,...

Report editing: public opinion on health inequities

I don't just write, I also edit! Most of my editing projects are research-related. Here's a recent example! I did write a short section for this important report, but most of my contribution was editing it. I'm proud of have been a part of getting this landmark data...

Word study: Deliquescent

Word choice is a simple way to bring more energy, clarity and you to your writing. Here's a new-to-me term that got my attention because of the way it sounds. Admittedly, it's unlikely you or I will have cause to deploy this word outside of word-nerd conversations,...

Writing advice: revision strategy update

Using AI to write first drafts? I've updated my revision playbook with specific guidance for tuning up what the model churns out. Download the free guide now! (The tips work great for those of you still writing your own stuff, too!) For the last four years, I've led a...

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